Refund Policy — Utils-Store

Last updated: August 31, 2026

At Utils-Store, we are committed to providing quality technology products and a safe, transparent shopping experience. If you need to request a return, exchange, or refund, we are here to assist you.

1. Right of Withdrawal

For online purchases, customers may request cancellation of their order or return a product within 7 (seven) calendar days from the date the order is received, in accordance with applicable consumer protection laws.

To exercise this right, please contact us at supp.utilsstore@gmail.com and provide:

• Full name;

• Order number;

• Product you wish to return;

• Reason for the return, when applicable.

Whenever possible, the product must be returned in its original condition, including its original packaging, accessories, manuals, and any other items included with the order.

2. Defective Products

If your product arrives defective or develops a manufacturing defect, please contact us at supp.utilsstore@gmail.com and provide your order number along with a description of the issue.

We may request photos, videos, or other information to assess the problem and determine the appropriate solution.

If a manufacturing defect is confirmed, Utils-Store may offer a replacement, repair, or refund, as applicable and in accordance with applicable law.

3. Incorrect or Damaged Products

If you receive a product different from the one you ordered or if the product arrives damaged, please contact us as soon as possible at supp.utilsstore@gmail.com.

We recommend providing photos or videos of the package and the product received to help us evaluate the situation.

Once the issue is confirmed, we will provide instructions regarding the return and the steps required to resolve the matter.

4. Return Conditions

Whenever applicable, returned products should be:

• In their original packaging;

• Returned with all accessories and components;

• Accompanied by manuals and other items included with the order;

• In a condition that allows us to properly evaluate the product.

If any item is missing, the request may be reviewed on a case-by-case basis, taking into consideration the nature of the request and applicable law.

5. Refunds

After receiving and inspecting the returned product, we will contact you to confirm whether your refund request has been approved.

Once approved, the refund will generally be issued using the same payment method used for the original purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, payment processor, or other financial institution.

For credit card purchases, the refund may appear on a subsequent billing statement depending on the policies of your card issuer.

6. Return Shipping Costs

For returns resulting from the exercise of the legal right of withdrawal, defective products, damaged products, or products sent incorrectly, Utils-Store will provide the necessary return instructions in accordance with applicable law.

For other types of returns, shipping costs may be evaluated on a case-by-case basis.

7. Sale and Promotional Products

Products purchased during sales or promotional campaigns are also subject to this Refund Policy and all rights guaranteed by applicable consumer protection laws.

The fact that a product is offered at a discounted price does not eliminate any applicable consumer rights.

8. How to Request a Refund

To request a return or refund, please contact us at:

Email: supp.utilsstore@gmail.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM.

Our support team will review your request and provide the necessary instructions.

9. Changes to This Refund Policy

Utils-Store reserves the right to update this Refund Policy when necessary to reflect changes to our business operations, products, or applicable laws.

The most current version of this policy will always be available on our online store.

Utils-Store
Technology & Accessories
Email: supp.utilsstore@gmail.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM